Privacy Policy

Last modified: May 16, 2022

Our confidentiality policies and personal data protection privacy policies and this privacy notice (hereinafter, the "Notice") are in strict compliance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and Privacy Notice Guidelines with the purpose that you can know our commitment and responsibility to protect the data you provide to us. You have this Notice available at all times on our website contacto@tremo.com and you can access the content of data protection regulations through the Federal Institute for Access to Information and Data Protection portal http://ifai.gob.mx

This privacy notice ("Privacy Notice") applies to the specific page of TREMOwhich will be referred to hereinafter as this website. You have this Notice available at all times on our website and you can access the content of data protection regulations through the Federal Institute for Access to Information and Data Protection portal http://ifai.gob.mx

Identity and address of the responsible party

TREMO (hereinafter, "TREMO"), with address at and emailcontacto@tremo.com is responsible for collecting your personal data, its use and protection.

Information Collection

As a visitor to this website, you are not required to provide personal information. This website only collects personal information that is specifically and voluntarily provided by each visitor. This information may consist of, but is not limited to, your name, current position, company address, email address, and phone number. As a visitor, you are not required to provide personal information to use this website. Our website collects information that each user wishes to voluntarily provide through the contact form published at:www.tremo.com/contact.html in case the user wants to contact us. This information consists of the type of product or service required from us, your name, phone number, and corporate and/or personal email address. On this site, we do not request sensitive information (for example, data related to race, ethnic origin, religious beliefs, criminal records, physical or mental health, or sexual orientation) from visitors. If necessary, we will obtain your express written consent to collect and use such information.

Registration information, cookies and web beacons

This site collects standardized registration information, including your IP address, browser type, language, access times, and website addresses. To ensure this website is being well-managed and to facilitate better navigation, we or our service providers may use cookies (small text files stored in the user's browser) or web beacons (electronic images that allow counting visitors who have accessed a particular page and access certain cookies) to collect aggregate data. For additional information on how we use cookies and other tracking technologies and how they can be controlled, please review our Cookie Usage Notice.

Purpose of Processing

The personal data collected on this website may be used for the purpose of fulfilling the rights and obligations of the legal-commercial relationship arising from the service you have requested from TREMO including the following: (i) applicant identification; (ii) credit analysis; (iii) payment processing; (iv) Providing the services expressly contained in the terms and conditions; (v) sending notifications related to the contracted service; (vi) handling inquiries, doubts, clarifications or claims; and (vii) compliance with legal provisions including the Federal Consumer Protection Law and its Regulations. Additionally, with secondary purposes, personal data may be used for marketing, advertising, and promotional purposes of TREMO's products and services.

Personal Data Processed

To carry out the proper implementation of the purposes described in this Notice, we may collect, possess and use your personal identification, contact, employment, and financial data which may be collected personally, directly or indirectly through any of the following means:

1. Application forms for the financial product or service you wish to contract;
2. Personal interview
3. Electronic means
4. Telephone call(s) from our executives
5. Credit Information Societies.

TREMO may conduct investigations and actions it deems necessary to verify through any third party, agency, or authority, the accuracy of the data provided.

Data Transfers

TREMO may transfer your personal data to Mexican or foreign third parties when the transfer (i) is provided for in a law or treaty to which Mexico is a party; (ii) is made to holding companies, subsidiaries or affiliates under common control of TREMO or to a parent company or any company of the same group operating under the same internal processes and policies; (iii) is necessary by virtue of a contract entered into or to be entered into in the interest of the data subject, by TREMO and a third party; (iv) is necessary or legally required for the safeguarding of a public interest, or for the procurement or administration of justice; or (v) is necessary for the maintenance or fulfillment of a legal relationship between TREMO and the data subject.

The data transfer may involve the disclosure or transmission of personal data collected on this website to entities or organizations located in countries or regions without data protection standards similar to those in force in your area of residence. Your personal information may also be disclosed to authorities, regulatory government agencies, or third parties, where necessary to comply with obligations or requirements of the competent authority.

ARCO Rights

If you wish to stop receiving information for marketing purposes, advertising and promotions, or intend to exercise your rights of access, rectification, cancellation, or opposition of your personal data, you may request it at any time by sending an email to contacto@tremo.com

The request must contain and be accompanied by the following: (i) The name of the data subject and address or other means to communicate the response to their request; (ii) The documents that prove the identity or, where appropriate, the legal representation of the data subject; (iii) The clear and precise description of the personal data regarding which the exercise of any of the aforementioned rights is sought; and (iv) Any other element or document that facilitates the location of personal data. In case of requesting the rectification of personal data, in addition to the aforementioned requirements, the data subject must indicate the modifications to be made and provide the documents that support their petition.

Once the request is received, TREMO will communicate within a maximum period of 20 days, counted from the date the request was received, the determination adopted, so that, if appropriate, it will become effective within 15 days following the date on which the response is communicated. The aforementioned period may be extended once for an equal period in cases that justify it.

Modifications to the Notice

TREMO reserves the right to make any modifications to this Notice. These modifications will be made known through any of the following means: (i) a message to the provided email address; or (ii) published on this websitewww.tremo.com